At Factory by Door, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or use our services.
1. Information We Collect
We may collect the following information:
Full Name
Company Name (if applicable)
Email Address
Phone Number
Billing & Shipping Address
Recipient Information (for gift deliveries)
Personalisation details (such as names, messages, logos, artwork, or custom designs)
Payment Information (processed securely through third-party payment providers)
Order History
Website usage data collected through cookies and analytics tools
2. How We Use Your Information
Your information may be used to:
Process and fulfil your orders.
Create and personalise your customised gift sets.
Arrange delivery to you or your gift recipients.
Respond to enquiries and customer support requests.
Send order confirmations, production updates, and shipping notifications.
Improve our products, services, and website experience.
Comply with applicable legal obligations.
3. Customisation Materials
By submitting logos, artwork, photographs, names, messages, or other personalised content, you confirm that you own or have permission to use these materials. Factory by Door is not responsible for any copyright or intellectual property infringement arising from customer-provided content.
4. Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and analyse website traffic. You may disable cookies through your browser settings at any time.
5. Sharing Your Information
We do not sell, rent, or trade your personal information.Your information may be shared only with trusted service providers, including:
Courier and delivery partners.
Payment gateway providers.
Printing and production partners (where necessary for customisation).
Website hosting and technical support providers.
Government authorities when required by law.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil your orders, provide customer support, comply with legal obligations, and maintain business records.
8. Your Rights
You may request to:
Access your personal information.
Correct inaccurate information.
Update your personal details.
Request deletion of your personal data where permitted by law.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page and become effective immediately upon publication.
11. Contact Us
If you have any questions regarding this Privacy Policy or the way we handle your personal information, please contact us through our Contact Us page or customer support channels.
